Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Facebook marketing works best with a defined purpose. Figure out the purpose of your business’s Facebook page, and develop a strategy which is built around that purpose, and design goals that are in line with that purpose. Aligning your Facebook marketing tactics to a single defined goal makes success easier to reach and easier to measure.
Choose updates carefully. People will lose interest right away if you are not posting any valuable content. They should offer help or be educational or entertaining. Utilize Facebook Insights in order to determine what updates are most successful to give your audience similar content.
When using Facebook to promote your business, use photos to convey messages. Photos are a great way to showcase what you have to offer. They also allow you to write in descriptions and additional information that your users will find helpful or interesting. Don’t neglect to describe your photos, you will be missing out on key SEO and search capabilities.
Ask your fans to get involved in the conversation on your Facebook page. The more engagement and interactivity you have, the more likely you’ll gain more fans in the process. Let your current fans do some of the heavy lifting for you! Their conversation will generate interest from other people.
Offer something in exchange for signing up on your Facebook page. Having visitors register on your page lets you engage them in ongoing dialogue about your business. Offering them something, such as an entry in a sweepstakes, makes them more likely to register on your page and provide your business with valuable leads.
Try posting to Facebook at different times during the day. If you have a habit of posting at the same time every day, you may not know if there are better times to get engagement. Every target audience is different, and what works for one time-wise might not work for another. Try posting at multiple times during the day to see when your audience is the most active.
Ask other people that you know for advice regarding Facebook if you are new to it. Facebook has been around for many years now, and thanks to this, many people have learned a great deal about how to effectively optimize a page on the site. You will likely be surprised at how much there is to learn.
You should post relevant and useful information regularly on your business Facebook page. While you don’t have to post 5 or 10 times every day, you should update your page regularly. Your updates should provide valuable, fresh content that your customers are interested in.
Organize a contest on Facebook. You should encourage your subscribers to tag you in one of their updates, for instance to share a picture of the product they bought or a review of a product. Give a free product to the entry that receives the most votes so contestants encourage their friends to vote on their entry.
Offer special items to give away to those that Like your page. You could offer a small sample of your product or something as simple as an Mp3. They key is to entice people to like your page, as once they do they will be alerted when you post anything new on your page.
It pays to cultivate strong relationships with customers and others you speak with on Facebook. Just like with physical interaction, building a great Facebook relationship takes some time. Share quality content with your audience and encourage subscribers to interact with you. Also, reward those who are most loyal to you by offering them special promos and deals.
Do not place any images on the cover of your page that are not good quality and/or are not relevant to your business. You may see a nice picture that you think people will love, but it won’t make any sense to post it if it has nothing to do with what you are selling.
Do not hesitate to moderate the negative comments you receive on your Facebook page. Some customers will probably post complaints on your Facebook page. Try satisfying them by offering a free product or a refund but do not start an argument. You could develop a negative image for your brand if your customers see negative comments on your page.
Use a mixed media approach on your Facebook updates for the best results. Post photos of renovations or new dishes being offered, short videos of people using your product or having fun at your venue, as well as text posts! This will create a varied and more interesting approach for marketing.
Make sure to include customers when celebrating business milestones on Facebook. Give them a ‘heads up’ about the milestone you are celebrating and thank them for their support. Making sure they stay in the loop so that it encourages sales.
There is absolutely no point in buying fake fans. Imagine having 10,000 fans, of which you bought the bulk of, and then paying to promote a post. You’ll be paying money to show ads to people who have no interest in your company! Don’t waste your money, get fans organically.
Prior to making any major changes to your company’s products or services, run a poll on your Facebook page first. As a marketer, you need assurances that your changes will be will be well-received and there’s no better group to ask than your existing customers! They will also appreciate that you value their input.
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.